Haatro
HaatroEveryday Essentials & Print App
Get the App
TERMS OF SERVICE

Haatro Terms & Conditions (Version 1.0)

These Terms & Conditions govern your use of the Haatro Android application, official website, local hub grocery ordering, and confidential print delivery services.

1. App Usage Rules & Account Responsibilities

  • App-Only Ordering: The Haatro website is an informational and download portal only. All shopping, cart management, and order placement must be performed inside the official Haatro Android application.
  • Phone OTP Verification: While catalog browsing is available in Guest mode, placing grocery or print orders and saving delivery addresses require a valid mobile phone number (+8801XXXXXXXXX) verified via SMS OTP.
  • Accurate Information: You are responsible for providing an accurate recipient name, reachable mobile phone number, and genuine delivery coordinates within an active service zone.

2. Service Availability & Local Hub Stock

  • Active Service Zones Only: Orders are accepted strictly within activated Haatro service zones as shown inside the app. Haatro does not provide delivery in unactivated areas.
  • Hub-Specific Inventory & Coverage: Each service zone is fulfilled by a designated local hub. Product availability, service options, and delivery coverage depend on the customer’s selected area in the app.

3. Orders, Pricing & Cash on Delivery (COD) Rules

  • Server-Authoritative Pricing & Stock: All prices are displayed in Taka (BDT ৳). Final unit prices, warehouse stock availability, delivery fees, and coupon discounts are validated authoritatively on the server via the place_order RPC at checkout.
  • 100% Cash on Delivery (COD): Haatro Version 1.0 supports Cash on Delivery (COD) exclusively. Payment is collected in cash at your doorstep upon order delivery. Digital wallets and online payment gateways are not active in Version 1.0.

4. Cancellation, Doorstep Inspection & Refund Rules

  • Self-Service Cancellation Window: Customers may cancel an order directly inside the Android app while its status is PENDING_CONFIRMATION or CONFIRMED. Cancelling an eligible order releases any reserved warehouse inventory and incurs zero charge.
  • Post-Packing Lock: Once an order transitions to PICKING, PACKED, or OUT_FOR_DELIVERY, self-service cancellation is locked because warehouse stock has been packed/dispatched or custom print pages have been printed.
  • Doorstep Inspection: Because all orders are Cash on Delivery (COD), customers are encouraged to inspect item quantities, packaging seals, and print quality at the doorstep before handing over cash payment.

5. Print Service Terms, Liability & Governing Law

  • Lawful Document Printing: By uploading a PDF or document for printing, you confirm that you hold the lawful right to reproduce the material. Haatro reserves the right to refuse print jobs involving forged records or unlawful content.
  • Limitation of Liability: Delivery time windows shown in the app are estimates and may vary due to weather, river crossings, or road conditions. To the maximum extent permitted by law, Haatro’s liability for any order is limited to the BDT value of the affected order.
  • Governing Law: These Terms are governed by the laws of the People’s Republic of Bangladesh.
Operating Entity: Haatro (Configure NEXT_PUBLIC_LEGAL_ENTITY_NAME before public launch)
Trade License / DBID: Pending Owner Configuration (Set NEXT_PUBLIC_TRADE_LICENSE)
Registered Office: Configure NEXT_PUBLIC_REGISTERED_ADDRESS in website environment