CUSTOMER HELP & SUPPORT

Contact & Customer Support

Need help with the Haatro Android app, an active Cash on Delivery order, or account data requests? Reach us through the channels below.

Official Support Channels

Configuration Notice: Contact fields below display explicit owner placeholders until NEXT_PUBLIC_SUPPORT_EMAIL and NEXT_PUBLIC_SUPPORT_PHONE are set.

Customer Support Email

Configure NEXT_PUBLIC_SUPPORT_EMAIL in website environment

Support Helpline

Configure NEXT_PUBLIC_SUPPORT_PHONE in website environment

Privacy & Data Protection

Configure NEXT_PUBLIC_PRIVACY_EMAIL in website environment

Operations & Office Address

Configure NEXT_PUBLIC_REGISTERED_ADDRESS in website environment

Support Hours

8:00 AM – 10:00 PM (Everyday)

Self-Service Tools Inside the App

1. Order Status & Easy Cancellation

Open the Orders tab in the Haatro Android app to view live updates or cancel an order immediately while it is in PENDING_CONFIRMATION or CONFIRMED status.

2. In-App Support Sheet

Tap the Support option inside the app header or Order Detail screen to reference your Order ID when contacting customer support.

3. Account & Personal Data Deletion

To erase your profile, saved addresses, and uploaded print files, open Account → Delete Account & Data in the Android app or read our Account Deletion Guide.